Frequently Asked Questions

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Frequently Asked Questions 2017-07-05T16:23:31+00:00
Is Our Checkout Secure? 2017-07-05T16:23:36+00:00

Our checkout is secure as we use PayPal.

PayPal use industry-leading encryption and fraud prevention tools, don’t share personal information and will send a confirmation email confirming your payment.

 

Do We Accept PayPal Payments? 2017-03-06T17:14:38+00:00

We accept payment via the PayPal checkout system.

You can pay in 2 ways: –

  1. Using your PayPal account (if you have one)
  2. Using your credit/debit card
Can I Return My Order? 2017-03-06T17:19:08+00:00

Yes, you have the right to cancel the contract for the purchase of any item within seven working days of delivery. This applies to all our products. However, we cannott accept cancellations of contracts for the purchase of products where foodstuffs have been opened – unless the items are of unsatisfactory quality.

Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is faulty.

Please return any such items to the following address: Chinese Teas 101, 15 Hillside View, Stoford, Yeovil, Somerset, BA22 9UT.

Can You Open A Trade Account With Us? 2017-03-06T17:15:48+00:00

Yes! If you want to open a trade account with us please call 07884 070340 and ask for Marco.

Alternatively, go over to our Contact Us page and send an email enquiry.

Are We Wholesalers? 2017-03-06T17:16:11+00:00

Yes! If your hotel, restaurant, cafe or tea shop is looking for the very highest quality Chinese teas, then you have come to the right place!

We supply Chinese teas including Green, Black, White & Oolong teas as well an extensive range of Chinese Teaware.

When Will Your Order Arrive? 2017-03-06T17:16:31+00:00

Normal postal lead times are:

  • UK destinations 1-3 days
  • Europe 4-6 days
  • All other areas worldwide 5-14 days

Please allow up to twenty-one days for delivery. We will always do our best to inform you about any delay.

How Much Does Delivery Cost? 2017-03-06T17:16:53+00:00

Delivery costs vary depending on where you are in the world and the weight of your order.

Go to the shipping costs to see how much delivery will cost for you.

Do You Deliver To Europe? 2017-03-06T17:17:13+00:00

We deliver worldwide!

Head over to our shipping page to see the shipping costs for your country.

Are All Our Chinese Teas Organic? 2017-03-06T17:17:44+00:00

Yes, all the Chinese teas we sell are certified 100% organic.

Are Our Chinese Teas Authentic? 2017-03-06T17:18:13+00:00

Yes!

All our teas are authentic, genuine Chinese tea.